All of our products are personalised and therefore unique to each customer, as a result orders cannot be cancelled or refunded.

We will endeavour to check that all content is correct, but ultimately spelling and grammar are the customer’s responsibility. A proof will be emailed to the customer, which the customer will need to approve before printing takes place. Once a proof has been approved, Puzzle Pictures will not be responsible for any mistakes and no refund or replacement can be offered.

All of our products are subject to availability and can be discontinued at any time.

We attempt to ensure that all products and colours shown are as accurate as possible, but there may be slight variations between onscreen images or proofs and the final product.

Any sizes quoted are a guide and products may be slightly different.

We reserve the right to alter any product’s description or price without notice.

Pricing and VAT

All the prices quoted on the Puzzle Pictures website are given in British Pounds (GBP). We are not registered for VAT.

Promotions and Special Offers

Puzzle Pictures may offer promotions or special offers on our website, these may be promoted via social media, direct marketing or our newsletter. Puzzle Pictures reserve the rights to alter and cancel a promotion or special offer at anytime, without notice.


Payment is accepted by Paypal. You can pay by Paypal using a credit card, even if you do not have a Paypal account.

We do not accept postal orders, bank transfers, cash or cheques.


All prices on the Puzzle Picture website include postage and packaging to a UK mainland address but exclude Highlands, Islands and Northern Ireland. For shipping to Highlands, Islands and Northern Ireland or anywhere outside the UK please contact us for a price.

Some items may require a signature.

All delivery times are approximate, if you require an item by a certain date please contact us before placing your order to check that we can dispatch in time. Express delivery may result in extra cost to you.


All design, text, photography and graphics on our website is copyright Puzzle Pictures and reproduction in any form is strictly prohibited. If you would like to use material from our site on another website or for marketing purposes, please contact us for written permission via our Contact Us page.


Puzzles Pictures endeavours to ensure that any information contained on this website is accurate and up to date, but accepts no liability for any errors or oversights. We reserve the right to make changes or corrections to the site at anytime and without notice.

We will not be liable if the website is temporarily unavailable due to technical issue out of our control or for updating the site.

We do not guarantee that our site is virus free and will not be held responsible for any cost that may occur due to viruses.


By using or accessing our website, you are consenting to our use of Cookies. A cookie is a small file that is stored on your device by a website’s server and allows a website to remember you to improve your user experience when using the site.


Puzzle Pictures resolves to keep all your personal information private and secure. We will not pass on your information to third parties and we will only use your details for offers and promotions on our site if have agreed to receive them. If you wish to be removed from our mailing list, please email us via our Contact Us page.

Puzzle Pictures is a recently started company that creates unique personalised gifts. We’re very new, so keep on returning to the website, or subscribe to our newsletter, to check out the new products we’ll be adding.

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